How We Define SPAM
We define SPAM as the sending of Unsolicited Commercial E-mail (UCE), Unsolicited Bulk E-mail (UBE) or
Unsolicited Facsimiles (Fax), which is e-mail or facsimile sent to recipients as an advertisement or
otherwise, without first obtaining prior confirmed consent to receive these communications from the
sender. This can include, but is not limited to, the following:
- Email Messages
- Newsgroup postings
- Windows system messages
- Pop-up messages (aka "adware" or "spyware" messages)
- Instant messages (using AOL, MSN, Yahoo or other instant messenger programs)
- Online chat room advertisements
- Guestbook or Website Forum postings
- Facsimile Solicitations
SPAM Compliance and Prevention
Sleepycat Solutions asserts its compliance with the 2003 CAN-SPAM Act:
Spam Act 2003 (2)
CONSENT OF RECIPIENT
Commercial electronic messages cannot be sent unless you have the consent of the relevant account-holder.
There are two types of consent: express consent or inferred consent.
Express Consent
Consent may be a specific request from an addressee to receive messages from you. For example:
- the addressee has subscribed to your electronic advertising mailing list;
- the addressee has deliberately elected to receive messages or advertisements from you; or
- the addressee has specifically requested such material from you over the telephone.
Inferred Consent
Consent may be inferred by considering the conduct of the addressee and the relationship between you and the addressee. Examples of where consent may be inferred are:
- an addressee has provided its electronic address when purchasing goods or services in the general expectation that there will be follow-up communications;
- on-line registration of a product or a warranty;
- where an addressee has provided its address with the understanding that it would be used in communications.
Email Communication
Sleepycat Solutions utilizes e-mail as a primary communication channel with clients. As a client,
and by submitting your information on the Sleepycat Solutions web site, you hereby acknowledge and
grant Sleepycat Solutions the permission to communicate with you via e-mail (as well as other communication
channels such as phone or fax) for any purposes Sleepycat Solutions determines to be relevant. Sleepycat
Solutions will use best efforts to honor customers' requests to opt-out from receiving e-mails, but
under no circumstances will Sleepycat Solutions have any liability for sending any e-mail to its users and clients.
SPAM Policy
Sleepycat Solutions does not send unsolicited bulk e-mails to anyone under any circumstances. On the
occasion that e-mails are sent to customers it is in direct response to the customer providing
the e-mail address to Sleepycat Solutions. Sleepycat Solutions does not tolerate the transmission of SPAM.
Reporting Unsolicited E-mail
We view SPAM as a serious violation of privacy and a misuse of the Internet in general. If you
receive an unsolicited e-mail with a domain of sleepycatsolutions.com, please forward it to
report-spam at sleepycatsolutions dot com. Upon receipt of the e-mail, we will do our utmost to
track down the offender and take any actions necessary to stop SPAM messages.
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"Sleepycat Solutions is a full service organization that provides Web-based
solutions to help you succeed."
- Thomas Moorer, Founder & CEO
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